Privacy Policy

How Riddle Agency handles information shared through this website.

This Privacy Policy explains how Riddle Agency handles information received through riddle.agency, including its Contact and Get a Quote forms. Last updated: October 30, 2026. Our office is at 18 Booneville Highway, Lynchburg, TN 37352. Contact us at michelle@riddle.agency or (931) 455-0549.

Information you provide

When you contact us or request a quote, our forms may request your name, phone number, email address, coverage type, message and relevant details about vehicles, properties, family coverage goals, farms or business operations. We use the information you provide to understand your request and communicate with you. A quote may require additional information, which an agent can request separately.

Please do not send Social Security numbers, banking or payment-card details, complete driver-license numbers, medical records or other highly sensitive information in general website message fields.

Technical and website-use information

The website and its hosting, security and form systems may process IP addresses, browser/device details, request times, cookies and server logs to operate the website, protect forms, investigate problems and reduce abusive submissions. Authorized WordPress administrators may also create administrative records and cookies when signing in.

How information is used

Respond to general inquiries, requests for quotes and policy-review questions.
Communicate with you about the matter you submitted, using the contact method you provide.
Where necessary and appropriate for your request, share relevant details with authorized insurance professionals or insurers so options can be evaluated.
Maintain and secure the website, troubleshoot errors, detect unwanted or automated submissions and meet applicable obligations.

Who may receive information

Depending on the request and the agency’s actual working arrangements, information may be accessible to authorized Riddle Agency personnel, its website/hosting and form-delivery providers, insurance partners or carriers involved in processing your inquiry, and service providers engaged to maintain the site. Information also may be disclosed when required by law or to protect rights and security. For questions about the use or sharing of information submitted to the agency, please contact us.

Forms and communications

The Contact and Get a Quote forms are provided using Gravity Forms for WordPress. A submitted request may be retained in the website’s form-entry records and sent through email notifications where configured. Sending a form does not automatically purchase insurance, bind coverage, or guarantee a quote or response time. Please use the contact details above for questions about a prior submission.

Cookies, analytics and spam controls

WordPress and site plugins may use cookies or similar technologies needed for site operation, security or logged-in administration. Spam-prevention measures may analyze form activity. The website may use Google services for measuring site performance or managing how the site appears in search. If optional analytics or advertising features are active, those services may process usage information and use cookies or similar technologies. Contact us if you have questions about the site’s current analytics practices.

Google Maps, reviews and external services

The Contact page embeds Google Maps, and parts of the site may display Google reviews through a third-party review widget. Using those embedded services can involve requests to their providers and their own processing of device or usage information. See Google’s Privacy Policy and Google Maps terms. Other linked websites have their own policies and are not controlled by Riddle Agency.

Retention and security

Inquiries and operational records may be retained as needed to handle requests and meet applicable business, legal or insurance-related obligations. To ask about retention or request deletion of information you submitted, please contact us; applicable requirements may limit deletion. Technical and organizational protections are used by service providers and site administrators, but no internet-based system can be guaranteed completely secure.

Your choices and privacy requests

You may contact michelle@riddle.agency to ask about information you submitted or request access, correction or deletion, subject to applicable verification, legal duties and permitted exceptions. A request may require identity verification before personal information can be shared or changed.

Children

This website is intended for people seeking insurance information and is not directed at children. Do not submit a child’s personal information through general inquiry forms unless appropriate and necessary for an insurance request.

Changes to this policy

We may update this policy as site functions and agency practices change. The date at the top reflects when this page was last updated.